Electricity company provides dodgy data to regulator
The number of electricity complaints appears to be falling despite consumers still facing record high power prices but dodgy figures from one retailer has brought six months worth of household and business complaints into question.
The latest data from the Australian Energy Regulator shows the number of complaints made against retailers by households and businesses, but inaccurate data provided by certain retailers have put these figures in doubt.
While numbers appear to be falling for the quarter compared to previous years, as multiplying the quarter by four and comparing it to previous years shows lower figures, it is impossible to know by how much complaints have fallen due to the Australian Energy Regulator removing data for the first half of the year.
Published in The Sydney Morning Herald, 27th August, 2018